Service
An agent who knows your bar, technicians when you need them, deliveries in our own vans. With us, your bar never grinds to a halt.
Leave it to us
A dedicated agent, coffee machines, technical support and deliveries in our own vans: everything your bar needs, from one supplier.
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Your agent
One point of contact who knows your bar: orders, new products and any problems all go through them.
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Machines
Espresso machine, grinder and water filter, chosen to suit your bar.
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Technical support
Technicians who’ve worked with us for more than fifteen years. Even if you already have a machine of your own.
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Deliveries
Every week or two, in our own vans. If you need us sooner, we’ll bring your delivery forward.
Your agent
Someone who knows your bar.
Every bar has its own agent, who calls in, brings new products and samples, and takes your orders. Not a salesperson who signs you up and vanishes, but the person you ring about anything, and who gets things moving when there’s a problem.
From day one
It’s your agent who comes for the tasting, and that doesn’t change afterwards: same name, same number.
Orders
They go through your agent, who takes them at your bar or over the phone and sees them through to delivery.
New products
A new coffee, a new format, orzo or ginseng: you try them first at your own counter, with your agent.
Machines
The right machine for the coffee you’ve chosen.
Espresso machine, grinder and water filter: where you need them, we supply them, and we choose them with you and your agent, bar by bar. A blend only gives its best when the machine works with it, which is why there’s no standard kit.
When it’s installed
The technician installs the machine, sets the grind and dose for the coffee you’ve chosen, tests the extraction at your counter and shows you the day-to-day care.
The water filter
It always comes with the machine: it takes out the limescale that clogs the pipes, so the coffee comes out as it should.
Already have a machine?
That’s fine: we’ll set it up for our coffee, and our support covers it too.
Technical support
When the coffee machine stops, so does the bar.
This is the one part of the service that isn’t up for discussion: we never leave a customer stranded. And that goes for everyone, whether the machine is ours or yours.
Two technicians we trust
They’ve worked with us for more than fifteen years and know every machine in the bars we supply.
A network across four regions
For some years now, a maintenance company with six technicians has worked with us too, across Lombardy, Piedmont, Liguria and Veneto. Seven days a week.
Who to call
No need to hunt for a number: talk to your agent, who calls the technician and follows the job through to the end.
Deliveries
We deliver across Italy. In Lombardy, in our own vans.
To reach every region we work with logistics companies we’ve chosen ourselves. In Lombardy we deliver in-house: the coffee leaves the roastery in our vehicles, with our drivers, and arrives at your counter.
Across Italy
With the logistics partners we work with: every region, the same care.
In Lombardy
Our own vans and drivers, who know the round, the bars and your opening hours.
Every week or two
Depending on the bar. If you need us sooner, we’ll bring your delivery forward.
Getting started
There’s no one-size-fits-all package: every bar has its own volumes, its own counter, its own hours. We build the service with you, in four steps.
Write or call
Use the form on this site or give us a ring. We’ll call you back to arrange a visit.
The tasting
Your agent brings the coffee to your bar and you taste it together at your own counter. It’s free, and there’s no obligation.
Tailored to you
With your agent you settle exactly what you need: the blend, the machine that gets the best from it, and how often deliveries come.
Your first delivery
If needed, the technician installs and sets up the machine. The coffee arrives in our van, and then every week or two.